This section of the site includes a few articles about how Nikon operates and what could be improved. It also includes frequently asked questions about Nikon (with answers, of course).
Building successful high tech companies (mostly from scratch) was what I did for most of my career. I have a unique perspective on the business and customer relationship issues, and, yes, I enjoy writing about this stuff. If you’re not interested in it, you’ll find that with the new structure of the Web site, you can mostly just skip over it and ignore the About Nikon stuff. Your call. It’s here if you’re interested.