No Explanation

I thought you might like to hear of a positive experience for a change. My D800 is just over two years old and was underexposing severely.  I sent it to the L.A. facility and used my NPS membership to get it expedited.  I did not even attach a receipt knowing it was a year out of warranty.  It was returned in about a week with a new aperture lever and all the cleaning, checking and adjustments that are typical.  I think it was a B2 category repair (I don't have the work order handy), but it was returned with no charges and no explanation why.  I don’t know if this happens often, but I was totally and pleasantly surprised.  Are they capable of an occasional goodwill gesture or could they be dealing with some guilt issues? (mp)

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